Currently, we can ship only to Canadian addresses. Most items ship within 1 - 3 business days. Notification will be sent by email if the product is on back-order.
Free standard shipping is offered on all orders over $75 before tax and after any applicable coupons or discounts. To take advantage of this offer, select the option "Free Shipping" at checkout. For purchases under $75, the following flat rates are applied:
Orders $50 and under: $5.99
Orders under $75: $7.99
Rush orders can be delivered in two business days via Canada Post Xpresspost Service. The following are the subsidized rates for express delivery.
Orders $50 and under: $14.99
Orders under $75: $24.99
Orders over $75: $34.99
You may return most new, unopened items within 15 days of delivery for a full refund, less the original shipping costs. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), provided that Canada Post is used for the return shipping. We cannot accept returns of magazines, books, pen or paper.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.